Urgent appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) during opening times.
We aim to respond to requests within 4 working hours.
Depending on the time you submit your request, you may not get a response on the same day.
You can also:
- phone us on 01493 414 141
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment during opening times:
- phone us on 01493 414141 – the appointment lines are open from 8am and are at their busiest between 8am and 10am. It is advisable to ring after these times if requesting a future appointment, as appointments can be requested up to four weeks in advance
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will aim to respond within 4 working hours
Pharmacy First
Your local Pharmacy may be able to help with the following conditions: (please click here for further information)
Requests for appointments
In an attempt to manage the increasing demand for doctor appointments, please be advised that all requests for appointments will be initially triaged by our reception staff.
You may be offered an appointment with one of our nurse practitioners, a paramedic, a locum or one of our practice nursing team.
Please be reassured all reception staff have received appropriate training to enable them to deal with your call most effectively.
We hope that by implementing the above, your doctor will have increased availability to see you when appropriate.
When you get in touch, we’ll ask what you need help.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you. We may also signpost you to other services that are available.
Enhanced access
Between 6:30pm and 8am, Monday to Friday, all day at weekends and on bank holidays your call will be redirected to the NHS 111 service.
Missed appointments
If you fail to attend appointments without informing us, we may write to you asking if there are any specific problems preventing you from letting us know.
If you repeatedly fail to attend for appointments, you will be removed from the practice list and have to find an alternative GP practice.
Text messaging service
In order to benefit from this service we will need to have an up to date mobile phone number for you. If you have not already supplied us with this you can use our change of details triage and your record will be updated accordingly. You can also change your contact details using the NHS App
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- use the cancel an appointment form
- phone us on 01493 414 141 and press option 1, during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound, a home visit can be requested by contacting us before 11am in the morning. Only urgent visits will be taken after 11am and will be dealt with by the doctor on call for emergencies.