Announcements

*** AS A PRECAUTIONARY MEASURE IN VIEW OF COVID-19 ALL APPOINTMENTS WITH A GP WILL BE CONDUCTED BY TELEPHONE. SHOULD A GP NEED TO SEE A PATIENT ARRANGEMENTS WILL BE MADE. THESE MEASURES ARE BEING PUT IN PLACE TO ASSURE PUBLIC AND STAFF SAFETY ***


We regret to inform you that due to staff shortages we have today taken the decision to close our Hopton branch from Wednesday 18th March 2020 until further notice. If you need any medical advice, please contact the Sussex Road branch on 01493 414141. For repeat prescriptions please contact the prescription ordering direct team on 01502 718615. We are sorry for any inconvenience this may cause. (17-03-2020)

Complaints & Suggestions

Surgery Photograph

Comments and Suggestions

We are happy to accept and consider comments and suggestions from our patients. There is a box in Main Reception where you can leave your comments/suggestions in writing.

Complaints Procedures

We always try to provide the best service possible but there may be times when you feel that this has not happened. If you wish to make a complaint please write to Dawn Barnham, Operations Administrator, The Beaches Medical Centre, Sussex Road, Gorleston, Great Yarmouth, Norfolk NR31 6QB or telephone the Practice on 01493 414141 and ask to be put through to Dawn Barnham. We have an in-house complaints procedure which will allow us to look into and if necessary, correct any problems or mistakes that you have identified.

Complaints Policy

Being Responsive to Patients' Complaints and Suggestions

Doctors and Staff have the right to carry out their jobs in a safe environment without fear of harassment, threats or intimidation.

We follow the NHS policy of Zero Tolerance and any such behaviour may result in the cancellation of your registration with this Practice. We have the right to remove from our list any patient who is violent or abusive to any member of the team.

If a patient is violent, the Police will be called and a formal statement made about the violent behaviour. The patient will be removed from the Practice list immediately and the Police may take further action (for example taking an Anti-Social Behaviour Order out against the patient.)

Please help us to carry out our jobs by treating all Doctors and Staff with dignity and respect.

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