Carers/Young Carers

GYGYC is a Charity which works with young people aged 8-25 who are caring for their parents or another family member:

Young Carers can also find information just for them on our dedicated Young Carers Matter Norfolk website and by following us on Instagram.

  • Free Advice Line: 0800 083 1148 (Mon-Fri 9am – 8pm Sat 10am – 2pm)

The Carers Matter Advice Line can provide information and advice on a wide range of issues such as:

  • Accessing local services and support, including Carer Peer Support Groups, dementia cafes or other local social activities or services
  • Carers’ rights (including employment)
  • Accessing health and social care services
  • Social welfare (benefits) and housing
  • Equipment and adaptations, including Assistive Technology
  • Education, volunteering and training
  • Emergency Planning

For benefits and legal advice, our advisers would be able to sign post you to the most relevant people.

Opening Hours

  • Monday to Friday 9am – 8pm
  • Saturday 10am – 2pm

Call our team of highly-trained Carer Advisors on 0800 083 1148 for:

  • Information & Advice
  • Listening Support
  • Access to Peer Support
  • Carers Emergency Plans
  • Support with online form filling (e.g. blue badge)

Our Carer Advisors have a wealth of knowledge on the services available across Norfolk to support you and those you care for. The Advice Line Team can refer internally within Carers Matter Norfolk to Community Support, Counselling, Education & Training and Membership and Voice. In addition, they will signpost or refer you to other services and support which help to achieve what matters to you.

Carers Matter Norfolk Handbook

For information and advice, please view the Carers Matter Norfolk Handbook.

About The Carers Self-Help Hub

The Carers Self-Help Hub is an online platform for unpaid carers. It brings together, in one place, online learning to support carers to manage the practical and emotional aspects of caring, as well as their own health and wellbeing.

Whether you’re an adult caring for another adult, a child or young person caring for your parent or sibling or a parent caring for a child, there is learning here that will meet your needs.

The design of the hub, from the background to the categories and topics, was led by what matters to carers and they will continue to shape its ongoing development: Carers Self-Help Hub (