We try to keep the surgery premises safe, clean and tidy but would appreciate feedback from our patients if things are not working properly or you have suggestions for ways in which we can improve.

If you wish to submit feedback to the practice, please use our Feedback triage.

There is also a box in main reception where you can leave your comments/suggestions in writing.

Complaints procedures

Complaints procedures

We always try to provide the best service possible but there may be times when you feel that this has not happened.

If you wish to make a complaint please email:

nwicb.thebeachescomplaints@nhs.net

Or write to:

Dawn Barnham
Operations Administrator
The Beaches Medical Centre
Sussex Road, Gorleston
Great Yarmouth
Norfolk
NR31 6QB

We have an in-house complaints procedure which will allow us to look into and if necessary, correct any problems or mistakes that you have identified. Please read our Complaints Procedure in full.